PAMPA The Brand

How To Measure

Bust: Place the tape measure 3-5 centimeters below your armpit on one side, guiding it around your back, and ending back where you started. Make sure you measure over the furthest point of your chest.

Waist: Find the halfway point between your belly button and the bottom of your ribs. Circle a tape measure all the way around this part of your torso to get your waistline measurement. 

Hip (high): Your high hip is where your hip bone begins. Measure the top of your hips by placing the tape measure approximately 7 to 10 centimeters below your belly button and circling around.

Hip (low): Your lower hip is where your hip bone ends. Measure the lower part of your hips by placing the tape measure approximately where the zipper of your jeans would end (about 7-10 centimeters below your high hip) and circling around.

RETURNS AND EXCHANGES POLICY
1. General Principles
Pampa the Brand operates under a high-quality standard. However, customers may request a return or exchange in accordance with Peruvian consumer protection regulations and the conditions set forth below.

2. Accepted Cases
Returns or exchanges will be accepted when:

The product has manufacturing defects.

The product received does not match the product purchased.

The product was damaged during shipping.

3. Timeframe
Customers have 7 calendar days from the date of receipt to submit a return or exchange request.

4. Product Conditions
Returned products must:

Be unused

Retain original tags and packaging

Show no signs of improper handling or alteration

5. Exclusions
Unless otherwise required by law, returns due to change of mind, personal preference, or customer error when selecting size, color, or model are not accepted.

6. Procedure
Requests must be submitted via email to hello@covetedmix.com, indicating the order number, reason for the request, and photographic evidence when applicable.

We will evaluate the request and inform the customer of the applicable process.

7. Refunds
Approved refunds will be issued using the same payment method originally used, within a reasonable timeframe. Logistics costs may be deducted where applicable.

1. Shipping Origin
All orders are shipped from Peru.

Customers acknowledge that international shipments are subject to customs processing in the destination country.

2. Estimated Delivery Times
Estimated delivery times begin once the order has been dispatched:

Peru: 2–7 business days

United States: 7–15 business days

Other international destinations: 10–20 business days

Delivery times are estimates only and not guaranteed

3. Customs, Duties, and Taxes (International Orders)
For international shipments, including to the United States:

Customs duties, import taxes, and additional fees are not included in the product or shipping price.

These charges are the sole responsibility of the customer.

Pampa the Brand has no control over customs clearance times.

4. Tracking
Once the order is shipped, customers will receive a confirmation email with tracking information, where available.

5. Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping information.

Pampa the Brand is not responsible for delays, losses, or additional costs arising from:

Incorrect or incomplete addresses

Failed delivery attempts

Refusal of delivery by the recipient

6. Lost or Damaged Shipments
If an order arrives damaged or is lost in transit:

Customers must notify Pampa the Brand within 48 hours of delivery (or expected delivery date).

Photographic evidence may be required.

Each case will be reviewed individually in coordination with the logistics provider.

7. Force Majeure
Pampa the Brand is not responsible for delays or failures caused by events beyond reasonable control, including but not limited to customs inspections, strikes, natural events, or transportation disruptions.